FAQ

Welcome to Armchair Books FAQ.  We will do our best to answer all your questions.

Which delivery options are available?

We’re happy to be able to offer you free delivery to your door on orders over R350 in South Africa.

We deliver by courier to your door throughout South Africa. Orders over R350 are delivered for free. If your order is under R350, our delivery charge will be R70 for this service.

Standard Delivery – All orders above R350 are free. A small fee of R700 applies if your cart total is below R350, which is applicable to all areas within South Africa.

All other Delivery Fees below are in addition to Standard Delivery fees above:

PostNet Delivery – PostNet Delivery orders will be delivered to the selected PostNet branch and is applicable to our Standard Delivery option only. Delivery to the PostNet branch will happen in line with our standard delivery timescale and will be confirmed via email when the parcel arrives at the selected branch. PostNet will hold the parcel for 5 weekdays and, if not collected, return the parcel to Armchair Books and refund your order. You must present your confirmation email or SMS to PostNet before they will release your order to you.

Delivery of Armchair books from our UK suppliers may take between 7- 15 working days. This timeline will be displayed on the relevant book’s detail page.

What if I need to change my shipping address?

Speed of service is very important for us at Armchair Books. If your book is in stock, it’s often ready to be dispatched within a couple of hours. Because of this, it is vital to double-check your order before it’s submitted.

We understand that everyone makes mistakes and occasionally you may want to amend an order. If this is the case, please use the form on our Contact Us page as quickly as possible, sending us as much information as you can so that we can do our best to help. However, if the order is already being processed then we may not be able to change the details.

Can I get same day delivery?

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Payment options.

Armchair Books offers you the following payment methods:

Payment via credit card

Armchair Books accepts credit card and chipped debit/cheque card payment via Visa, MasterCard and America Express only.

We make use of the 3D-Secure authentication system to verify cardholder details. We won’t have access to any of your card details.

Instant Eft with i-pay

i-Pay is a payment method that takes the hassle out of EFT payments. i-Pay facilitates your online banking EFT process and enables your order status to be updated immediately.

This is a secure payment method

Instant EFT is available to all Nedbank, Standard Bank, Capitec, FNB, Investec and Absa customers. These payments are processed immediately and provide a secure transfer for immediate payment.

Is it safe?

  • Instant EFT guarantees the highest levels of security when paying online
  • Instant EFT has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security
  • Your online banking login details are NOT stored.

EFT bank deposit via PayFast

This payment method requires the customer to transfer money directly from his/her account into Armchair Books bank account, using the PayFast payment gateway.

If you select EFT, you will be redirected to PayFast’s secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.

What if I need to change my shipping address?

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Can I get same day delivery?

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What if I need to return my order?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

If you are not satisfied with your purchase, you have 30 days from your order date to make a return.

To be eligible for a return, an item must be unused and in the same condition that you received it.

You will not be responsible for covering return shipping costs. To start the returns process and receive a return shipping label, please email us at returns@armchairbooks.co.za.

You will receive a refund in the form of a credit to your original payment method within 7 days of us receiving your return. Shipping costs for the original order are not refundable.

What if I need to change my shipping address?

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Can I get same day delivery?

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Still have a question?

Please contact us for more information.

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